Shipping & Returns
WE CURRENTLY SHIP TO THE UNITED STATES (48 states)
We do not ship to Hawaii or Alaska.
Delivery will be made to the front door of your house/building.
Please note that shipping to P.O. boxes is not available.
Rugs from 8.2 x 10 and larger will ship via UPS Freight. UPS will call ahead of time to schedule delivery. UPS may require assistance removing the rug from the truck and may not bring to the front door.
When to Expect a Shipment
In-stock items normally leave our warehouse within 72 hours by UPS. Depending on where you live in the U.S., shipping time can take anywhere from 3 to 15 business days.
Please note that we do not fulfill orders on Saturdays, Sundays, and holidays.
For White Glove Delivery please contact us at 786-672-8471. This service depends on your geographic location and will be charged accordingly.
We want you to be delighted with your purchase. If you’re not completely satisfied, we’ll gladly offer you an exchange or refund of the merchandise price within 15 days of receipt of product for a full refund or exchange. Products must be received in their original, unused condition and packaging.
Shipping charges are not refundable.
Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Taxes charged are refunded in accordance with state and local laws.
Incorrect, Damaged, or Missing Items
If your order is incorrect, damaged, or missing items, please contact Customer Service at 786-672-8471 and we will arrange a return and replacement at our expense.
Outlet clearance items are not eligible for a return, exchange, or refund.
Once the item has been returned to us and carefully inspected by our team, we will be able to make a refund. For security reasons we can only make refunds to the original payment method you used to place your order.
If you decide to cancel your order, please contact us before 24 hs of the purchase and our team will check if this is possible. E-mail: firstname.lastname@example.org
Cancellations may have a fee and this will be informed along with our resolution.
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other
information. All prices in our sourcebooks and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws.
Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors,
inaccuracies or omissions.
If you have questions about shipping or delivery, please contact us.